📋 Questions & Answers
k789 Frequently Asked Questions
Questions about deposits and withdrawals, account verification, football betting, and Myanmar traditional games are all answered on this page.
The questions players ask most often at k789 are gathered in one place. How to play Myanmar traditional games like Shan Koe Mee and 2D / 3D on mobile, how to deposit with KBZPay or Wave Money, how to verify with an NRC card, and how to read football Asian Handicap — over 20 questions answered as clearly as possible in the way players themselves ask them. If you have a question that isn't answered here, go to the Support section at the bottom of the page.
Myanmar Traditional Games
Yes. The k789 platform fully supports mobile browsers, so you can play on Android and iOS phones. No separate app download is needed — just open your browser and play directly. All traditional games including Shan Koe Mee, 2D, and 3D run smoothly on mobile.
2D is a game where you pick a 2-digit number and check whether it matches the officially drawn number. k789 displays 2D results at set times, so everything is clear and accurate. No platform can guarantee which number to pick or which number will come out — this is a game of chance played for fun.
Shan Koe Mee is a traditional Myanmar card game where players compete using 3 cards. Scores range from 0 to 9, and the player with the higher score wins. If scores are tied, the winner is decided by card type and value. At k789, Shan Koe Mee is played fairly under clear rules.
3D requires you to pick 3 digits, making it harder than 2D, but the payout when you win is also higher. Unlike 2D where 2 digits need to match, all 3 digits must be correct to win. Since no one can predict the exact number, playing with a managed stake is the wisest approach.
Deposit
Transfers are normally processed within 30 minutes. If your funds have not arrived after 3 hours, take your transfer screenshot and contact k789's 24/7 Live Chat Support right away. Without making an appointment, just tell them the amount and the time of the transfer — the Support team will check it for you.
On k789's deposit page, select KBZPay and transfer the money using the provided phone number or QR Code. The minimum deposit is 20,000 Ks. After transferring, enter the Transaction ID and press Submit — funds normally arrive in your account within a few minutes.
k789 does not charge any deposit fee. Whether you deposit via KBZPay, Wave Money, or AYA Pay, no extra fee will be deducted on our side. However, check your own bank or mobile wallet app for their own fees — those are not related to k789.
To deposit with Wave Money, go to k789's deposit page, select Wave Money, and transfer to the provided Wave phone number. The minimum amount is 20,000 Ks. Take a screenshot of the SMS receipt you receive from the Wave App after the transfer, as you may need to share it with Support. Since the transfer goes through a bank exchange, keep your Wave App updated to avoid any rate issues.
Documents & Verification
Support will notify you of the reason for rejection via email or Live Chat. If your images are blurry, retake them clearly and resubmit. If there is a name mismatch, make sure the name on your withdrawal wallet matches the name used when you registered your account. If you are rejected more than twice, contact 24/7 Live Chat directly — the support team will assist you.
This is a required rule to protect players' funds. k789 only sends withdrawals to your own wallet — we do not transfer money to another person's wallet, so a name mismatch will block your withdrawal. Do not use a family member's wallet — only use a wallet registered in your own name.
k789 accepts two types of ID: National Registration Card (NRC) and Passport. The photo must show your name and face clearly. Only personal ID documents are required — business registration is not needed. Make sure the top of the card is fully visible and not covered by your hand.
KYC (Know Your Customer) verification is done to protect players' funds and prevent fraud. k789 protects your personal information with SSL encryption, so it will never reach any third party. You can read the details in our Privacy Policy.
Football FAQs
An Accumulator combines multiple matches into a single bet. Since all selections must win for you to receive a payout, the odds are high — and so is the risk. At k789, you can build an Accumulator across EPL, MNL, and UEFA fixtures, and the selections are entirely up to you.
Results are usually settled shortly after the match ends. For matches that include Extra Time, the final result is counted only after Extra Time is completed; Penalty Shoot-outs are not included (this will be noted in the market). If a match is suspended, k789 will handle it in line with our suspended match policy — you can read more in the Terms & Conditions.
Yes. At k789 you can bet on many major competitions including EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League, and FIFA World Cup Qualifiers at live odds. Myanmar's MNL matches are also available to bet on according to the match schedule. Check the football section for available matches.
Live Betting (In-Play Betting) lets you place bets in real time while watching a match. Odds change as the game progresses, so you need to make quick decisions. In k789's football section, switch to live matches and enter the In-Play Market — a good internet connection will keep things smooth.
In Asian Handicap, the weaker team is given a goal head start so both sides compete on equal terms. For example, if Team A is given a -0.5 Handicap, Team A must win by at least one goal for those who backed Team A to win. Decimal Odds (e.g. 1.85) mean that if you stake 1 unit, you will receive 1.85 units in total at the end. k789's football section includes Market explanations, so take a look.
Ask our support team directly
Can't find the answer you're looking for above? k789's support team works in Burmese 24/7, so you can reach us at any time. Live Chat will get you an instant reply, and you can also contact us by email.
Live Chat — 24/7 in Burmese